It is with fond nostalgia I remember the days when, if you felt ill, you could pop in to the local doctors surgery and get to see the doctor. OK you probably had to wait a while catching untold infections from your fellows in the waiting room, but at least the process was simple – wake-up, feel ill, go to doctors, get treatment.
It was the same with car repairs. Yes you would book your car in to the local dealers for a service in advance, but if it broke down between services you could usually get the garage to look at it on the same day. Fair enough such a visit to the garage was often greeted with much muttering, teeth-sucking, and comments about not knowing if they could fit you in today, but more often than not you would be on the road again by the next day.
In those days purchasing things such as car parts, electrical components, plumbing bits, etc. was also very different. You either found what you want covered in layers of dust in a shop that seemed to stock at least one of everything you ever wanted, or whatever it was had to be ordered and it would take weeks.
Then came the Just-In-Time world. The influence of Japanese car manufacturing techniques spread across the planet and, from a retail point of view, now you have huge supermarkets and DIY megastores with a mind-boggling array of stock in every small town. Of course the there is the Web which means that you can get most anything without having to move from your arm chair.
So from a getting stuff point of view JIT manufacturing and logistics have been of great benefit to us. Why is it then that, over roughly the same timeframe, getting stuff done seems to have gone backwards?
This has been brought home to me on a couple of recent occasions when something failed unpredictably on my car. Phoning around the local dealers and independent garages drew similar responses on both occasions. “I can fit you in in a couple of days or early next week” seemed to be the standard reply.
Luckily for me I have access to a friend’s fully fitted workshop in the evenings, and I spent enough time as a spotty youth years ago fiddling under various car bonnets to know what I’m doing. So on both occasions I could get myself back on the road by the next day.
It does make you wonder though why is seems that you should nowadays have to book an appointment to be ill or break down. Couldn’t the JIT techniques be applied to identify when these events are going to happen so the services are ready for me when it happens – To quote Monty Python “Life! – Don’t talk to me about life!“